Reference

Know Your Rights Before You Play

These legal terms govern your use of d63com and apply to all account holders where access is permitted under local law.

Account eligibility rulesData and privacy rightsGCash, Maya, InstaPay transaction termsDispute and contact processJurisdiction-dependent access
d63com Know Your Rights Before You Play
CONTACT PATHS

Reach Us on a Legal or Policy Matter

If you have a question about these terms, a dispute about a transaction processed via GCash, Maya, or InstaPay, or a request related to your personal data, reach out through the channels below. We handle policy-related queries separately from general account support so your concern goes to the right team without delay.

Team online

Live Chat

Open the chat icon from your account dashboard. Policy and account-rule queries are routed to a dedicated team, not the general queue.

Email Support

Send your legal or data-related query to our support address listed in your account settings. Include your registered mobile number for faster matching.

Account Help Centre

The Help Centre in your account menu contains filed copies of your accepted terms and links to submit a formal data or dispute request.

HOW WE HANDLE THIS

Data, Security and Your Account Rights

Your account data is held securely and used only for the purposes stated in our privacy policy — account operation, payment processing through GCash, Maya, or InstaPay, and legal compliance where required. We do not sell your personal data to third parties. You can request a copy of your account data or ask us to correct inaccurate details at any time through the Help Centre in your account menu.

Cookie Policy

We use cookies to keep your session active across mobile and desktop. You can manage cookie preferences from your browser settings at any time without losing your account.

Data Retention

Account and transaction records are retained for the period required by applicable law. After that period, data is deleted or anonymised in line with our internal retention schedule.

Account Security

Your account is protected by OTP verification on login and on GCash or Maya withdrawal requests. If you suspect unauthorised access, lock your account from the security settings page immediately.

Request Your Data

Submit a data access or deletion request through the Help Centre. We aim to respond within the timeframe required under applicable Philippine data privacy rules.

Common Questions About These Terms

These are the questions we hear most often about account rules, data rights, and how our terms apply to GCash, Maya, and InstaPay transactions. Each answer reflects the actual process, not a generic pointer.

These terms apply to anyone who opens and uses a d63com account where access is permitted under local Philippine law. Eligibility is assessed at registration and may be reviewed at any point.

We collect the details you provide at registration — name, mobile number, and your linked e-wallet identifier for GCash, Maya, or InstaPay. This data is used to operate your account and process payments.

Yes. Submit a data access request via the Help Centre in your account menu. Include your registered mobile number and the type of data you are requesting so we can locate your records accurately.

We will notify you through your registered contact details when terms change. The version published on this page is always the current one. Continued account use after notification means you accept the updated terms.

Contact us via live chat or email support with your transaction reference number. We review the payment record against our GCash, Maya, or InstaPay logs and respond with a decision on the dispute.

Access depends on your eligibility and local law at your location, whether you are in Caloocan, Bacolod, or anywhere else in the Philippines. We do not override local legal restrictions on access.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.