Reference

How d63com Governs Your Account and Activity

These Terms and Conditions set out the agreement between you and d63com when you open an account, make deposits through GCash, Maya, or InstaPay, and access any part of the platform.

Applies to all accountsCovers GCash, Maya, InstaPayUpdated when policy changesPhilippines-eligible accounts only
d63com How d63com Governs Your Account and Activity
REACH OUR TEAM

Contact Us About Your Terms Questions

Team online

Live Chat

Open the chat icon in your account dashboard to speak with our support team directly. Use this for urgent queries about account restrictions or payment holds.

Email Support

Send detailed questions about our Terms to our support address listed in your account settings. We respond to account and policy queries in writing for your records.

Account Help Page

Your account's Help section covers common Terms questions — wallet verification, payment linking for GCash or Maya, and account-closure steps are all documented there.

HOW WE HANDLE THIS

Account Security, Data and Your Rights

Account Security

Your account is protected with OTP verification on login. Every session on mobile or browser requires your credentials. We do not share your account details with third parties outside of payment processing.

Payment Verification

When you link GCash, Maya, or InstaPay to your account, we confirm ownership before approving a withdrawal. This step protects you from unauthorised cashouts.

Data Retention

We retain your account records, transaction history, and identity documents for as long as required by applicable regulations. You may request a summary of held data by contacting support.

Requesting Changes

To update your registered email, linked e-wallet, or personal details, submit a request through live chat or email. Changes to payment details require re-verification before they take effect.

Frequently Asked Questions About Our Terms

These are the questions we hear most often about how our Terms and Conditions work in practice. If something is not answered here, reach out through live chat or your account's Help section.

Yes. Every deposit and withdrawal processed through GCash, Maya, or InstaPay on your account is covered by these Terms. Payment verification steps are part of the same agreement.

We notify you by email to your registered address or by an on-platform notice. If you continue using the account after the update is posted, you accept the revised Terms.

No. Your account is registered to you personally. Sharing access or operating multiple accounts under different names violates these Terms and may result in account suspension.

Contact our support team via live chat or email with a written request. We will provide a summary of the account data we hold within a reasonable timeframe.

Access depends on local law and is available only to eligible players where local law permits. It is your responsibility to confirm that using the platform is allowed in your location.

Reach out to our support team first — most account and payment disputes are resolved through live chat or email. We document all formal complaints and respond to them in writing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.