Reference

How d63com Handles Your Personal Information

Your account data, payment details, and browsing activity on d63com are handled with a clear purpose: to keep your account running smoothly and your transactions secure.

Account data protectionGCash, Maya, InstaPay privacyYour rights explainedNo data sold to third partiesMobile-session security
d63com How d63com Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you want to review what data we hold on your account, request a correction, or ask us to delete your information, reach our support team directly. We handle privacy requests separately from general account queries so your request gets to the right person without delay.

Team online

Live Chat

Open the chat icon from any page on d63com. Privacy requests submitted here are escalated to our data team within one business day.

Email Support

Send your request to our support address listed in the account help section. Include your registered contact number so we can verify your identity quickly.

Account Help Centre

Log into your account, go to Account Settings, and use the Help request form. This route automatically attaches your verified account ID to the ticket.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data protection on d63com is not a single feature — it runs across how your account is accessed, how payment data moves, how long records are kept, and how you can request changes. Here is what that looks like in practice across four areas.

Account Security

Every login triggers an OTP verification sent to your registered mobile number. Unusual device changes prompt a re-verification step before your session continues, keeping your account accessible only from devices you control.

Cookie Use

We use session cookies to keep you logged in while you navigate between the lobby and your account wallet. Analytics cookies help us understand which pages load slowly on mobile — no cookies are used to build advertising profiles.

Data Retention

Transaction records linked to GCash, Maya, and InstaPay payments are kept for the period required by financial verification rules. Once that period passes, records are moved out of active storage and are no longer accessible to operational teams.

Your Rights and Requests

You can request a copy of your account data, ask us to correct inaccurate details, or request deletion of data we no longer need to hold. Submit requests through live chat or the account help form; we confirm receipt and respond within a reasonable time.

Answers to Common Privacy Questions

These are the questions we actually hear from people checking their account settings or reviewing how their payment data is used. Each answer is specific to how d63com operates.

We record the e-wallet reference needed to match your deposit to your account. We do not store your full GCash or Maya account credentials, PIN, or passcode — those remain within your own app.

Access is limited to account operations, fraud prevention, and payment processing teams. Staff outside those roles do not have access to your registration or transaction data.

Yes. Submit a deletion request through live chat or the Account Help Centre form. We will confirm what data we can remove immediately and what must be retained for financial verification purposes.

Log into your account and use the Help request form under Account Settings, or contact us via live chat. We will compile a summary of your stored account and transaction data and send it to your registered contact.

We do not sell or rent your data. We may share limited verification data with payment processors — such as InstaPay banking partners — only to confirm a transaction. No data goes to advertising or marketing third parties.

Transaction and identity records required for financial verification are retained for the period local rules require. Other account data is removed from active systems once your closure request is processed and confirmed.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.